MyShortwaveRadios.com provides a 7 day, no questions asked, money back guarantee on all products and services purchased, if the return meets the requirements stated below. If for any reason you are not satisfied with your purchase, simply notify us by email at customerservice@MyShortwaveRadios.com, and we will immediately contact you.
Shipping charges are not refundable unless the return is due to our error. The following terms must be met by you. Return the merchandise to us within 7 days of your original receipt of the order. You MUST notify us by email at customerservice@MyShortwaveRadios.com before sending the product in to confirm your request of refund.
The products must be returned in new, resalable condition in order to receive a full refund. We will not refund returned items that have been used. You must include all packaging materials. Packaging materials must not be torn or damaged in any way. All manuals and warranty registration cards must be unmarked. You must pay any return shipping expense. Display the order number prominently on the outside of the box to avoid delays to your refund. Upon receipt of the returned merchandise in perfect order in accordance with the above and within 7 days of original delivery, we will issue credit to your charge account. You may elect to receive store credit towards another purchase or to simply receive a refund. Any manufacturer defects must be taken up with the manufacturer's warranty on that particular product.
